Privacy Policy

Last updated: 29 April 2026  |  Effective: 1 January 2025

Krylix Store ("we", "us", or "our") operates the website krylixstore.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and make purchases.

1. Information We Collect

We collect the following categories of personal information:

• Account Information: Name, email address, mobile number, and password (stored as a secure hash).
• Order & Transaction Information: Delivery address, order history, payment method type (we do not store card numbers — payments are processed by Razorpay).
• Device & Usage Information: IP address, browser type, pages visited, time spent, referral source.
• Communications: Messages sent via our contact form or email.
• Newsletter: Email address if you subscribe to our mailing list.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including shipping and delivery.
• Send order confirmation, shipping updates, and return notifications.
• Manage your account and saved addresses.
• Respond to customer support queries.
• Send promotional emails and offers (only with your consent; you can unsubscribe anytime).
• Improve our website, products, and services.
• Comply with applicable laws and regulations.
• Detect and prevent fraud.

3. Sharing of Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

• Payment Gateway (Razorpay): To securely process your payments. Razorpay is PCI-DSS compliant. Their privacy policy is available at razorpay.com.
• Shipping Partners: Name, address, and phone number are shared with our logistics partners to deliver your orders.
• Email Service Providers: To send transactional and marketing emails.
• Legal Authorities: When required by law, court order, or government regulation.

4. Payment & Security

All payments on Krylix Store are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store your credit/debit card numbers, CVV, or UPI credentials on our servers. All sensitive payment data is encrypted and handled directly by Razorpay.

We use HTTPS (SSL/TLS) encryption on all pages to protect your data in transit.

5. Cookies & Tracking

We use cookies to:

• Maintain your login session and shopping cart.
• Remember your preferences.
• Analyse website traffic (via analytics tools).

You can disable cookies in your browser settings, but some features of the Site may not function correctly.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant authority.

To exercise any of these rights, contact us at contact@krylixstore.com.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for accounting and legal purposes.

8. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the Site after changes constitutes your acceptance of the revised policy.

10. Contact Us

For any privacy-related questions or concerns, please contact:

• Krylix Store
• B-62, 1st Floor, Sector-10, Noida, Uttar Pradesh – 201301
• Email: contact@krylixstore.com
• Phone: +91-8178713042